Privacy Policy
Effective date: January 5, 2026
1. Who we are
Coolcore Candlecraft (“we”, “us”, “our”) provides training in aromatic candle-making. Contact: [email protected], +1 (415) 902-7416.
2. Information we collect
- Account and contact data: name, email, optional phone.
- Usage data: pages viewed, device type, approximate region.
- Transaction records: purchased courses, amounts, timestamps (processed by our payment partner; we do not store full card data).
- Support artifacts: messages you send and attachments you voluntarily provide.
3. How we use information
- Provide, maintain, and improve courses and community functions.
- Process enrollments and deliver certificates.
- Communicate about changes, advisories, and safety updates.
- Comply with legal obligations and enforce our Terms.
4. Legal bases
We process personal data under consent, contract necessity, and legitimate interest, as applicable.
5. Sharing
We share data with service providers (hosting, email, analytics, payment) under agreements that restrict use to our instructions. We do not sell personal information.
6. International transfers
Where data crosses borders, we use recognized safeguards such as standard contractual clauses.
7. Retention
We retain personal data only as long as needed for the purposes above, and to meet legal requirements. We apply deletion schedules and secure disposal.
8. Security
We use reasonable technical and organizational measures: encryption in transit, access controls, and audits. No method is perfectly secure, and we encourage strong passwords.
9. Cookies
We use necessary cookies for session and preference storage (including theme and cookie consent), and optional analytics cookies. You can control cookies in your browser. Our cookie banner allows you to accept the default set.
10. Your rights
Depending on jurisdiction, you may access, correct, delete, or receive a copy of your data, and object to or restrict processing. To exercise rights, email [email protected].
11. Children
Our courses are for adults and older teens with guardian consent where required. We do not knowingly collect data from children under 13.
12. Changes
We may update this policy. Material changes will be announced on this page with an updated effective date.
13. Contact
For questions about this policy, email [email protected] or call +1 (415) 902-7416.